Last updated: February 28, 2026
This Privacy Policy explains how Elemental, operated by Hemish Dharnikota ("we," "us," "our," or "Elemental"), collects, uses, discloses, and otherwise processes personal information in connection with our voice AI agent platform (the "Service").
We are committed to protecting your privacy and ensuring transparency about how we handle your data. This policy complies with the EU General Data Protection Regulation (GDPR), Australian Privacy Act 1988, and other applicable privacy laws.
Account Information: When you sign up, we collect your name, email, business name, phone number, industry, and payment information (credit card details are processed by our payment provider, not stored by us).
Usage Data: We collect information about how you use the Service, including call logs, transcripts, analytics, IP addresses, browser type, and pages visited.
Call Data: When your AI agent handles calls, we collect caller information, conversation transcripts, audio recordings, and metadata (call duration, timestamp, caller ID) to provide and improve the Service.
Communication Data: If you contact us for support, we collect your communications, including email messages, chat logs, and support tickets.
We use your information to:
For EU residents, we process your data based on:
We do not sell your personal data. We may share data with:
We do not share call transcripts or audio with third parties without your explicit consent.
Active Accounts: We retain your account data while you're a customer.
After Cancellation: Upon cancellation of your subscription, we retain all account data (including call transcripts and recordings) for 30 days following the end of your billing cycle. After 30 days, all personal data is permanently deleted from our systems.
Legal Hold: If we're required by law to retain data (e.g., tax obligations), we will retain the minimum necessary information for the required period.
Depending on your location, you have the following rights:
To exercise any of these rights, contact us at admin@chatelemental.com with "Privacy Request" in the subject line.
We implement industry-standard security measures, including:
While we strive to protect your data, no system is 100% secure. We cannot guarantee absolute security.
Our website uses cookies and similar tracking technologies to remember your preferences, enable functionality, and analyze usage. You can disable cookies in your browser settings, though some features may not work properly. We do not use third-party cookies for tracking or advertising.
The Service is not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware that a child has provided personal information, we will delete such data immediately.
Our Service is operated in Australia. If you're located outside Australia, your data may be transferred to and processed in Australia. By using our Service, you consent to such transfers.
For EU residents, we comply with GDPR restrictions on data transfers through appropriate safeguards and standard contractual clauses with our service providers.
Our website may contain links to third-party websites. We are not responsible for their privacy practices. Please review their privacy policies before providing personal information.
Questions: Contact us at admin@chatelemental.com with any privacy questions.
Complaints (GDPR): EU residents have the right to lodge a complaint with their local data protection authority.
Complaints (Australian Privacy Act): You can lodge a complaint with the Office of the Australian Information Commissioner (OAIC).
We may update this Privacy Policy periodically. We will notify you of material changes via email or by posting updates on our website. Your continued use constitutes acceptance of the updated policy.